Product Operations Associate

Job Location: Lusaka, Zambia

About the role:
The role holder is a key member of the Digitization & Automation team. In this role, you will partner closely with our in-house tech team and business stakeholders to design, build, and implement intelligent, tech-enabled solutions that solve complex business bottlenecks. 

What you would be expected to do:

• Proactively manage and resolve technical issues raised by the field team and stakeholders; conduct root-cause investigation (RCA) and partner with the internal development team to implement fixes.
• Oversee the day-to-day functioning and monitoring of current products, managing configurations and change requests smoothly.
• Translate business needs into clear documentation, creating use cases, flow charts, and mock screens for user, functional, and non-functional requirements.
• Coordinate the rollout and expansion of new and existing products, features, and automations to new geographies and user groups, ensuring stakeholder queries are resolved.
• Streamline business processes utilizing AI and modern automation tools.
• Partner across cross-functional groups, contributing to the entire product lifecycle from initial design through development to launch.
• Steer the testing of applications, solutions, and web panels at various stages of the product lifecycle.

You might be a strong candidate if you:

• Possess2+ years of experience within product operations, product management, or a closely related tech-delivery domain.
• Have excellent communication and project coordination skills.
• Demonstrate practical proficiency with Excel, SQL, and AI productivity tools.
• Are thoughtful, detail-oriented professional who takes pride in the quality and impact of their work.
• Demonstrate strong problem-solving skills with a knack for digging into the root causes of technical hurdles.

What Sun King offers:

• Professional growth in a dynamic, rapidly expanding, high-social-impact industry.
• An open-minded, collaborative culture made up of enthusiastic colleagues who are driven by the challenge of innovation towards profound impact on people and the planet.
• A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
• Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun Centre for Leadership.

We place great importance on sustaining a diverse, inclusive work environment.
We believe that innovation and understanding comes from diversity on every spectrum.  We work to make sure every Sun King team member knows that they belong, knowing that sustaining an inclusive workplace requires conscious effort and is a continuous journey, not an end-state.

Sun King recruits, employs, trains, compensates and promotes people based on their experience, skills, effort, and results.  We explicitly prohibit discrimination on the basis of race, religion, caste, national origin, color, gender, marital status, family structure, sexual orientation, HIV/AIDS status, or disability.